Volvo Car Malaysia launches customer lifetime parts warranty

Volvo Car Malaysia has unveiled a new warranty programme known as the ‘Customer Lifetime Parts Warranty’ to give customers added peace of mind.

Charles Frump, Managing Director of Volvo Car Malaysia, said: "This new offering is part of our commitment to provide the best after-sales services for our customers. Customer satisfaction has always been a pivotal aspect for Volvo, and through this warranty programme, our customers can now enjoy the benefits of decreased maintenance costs and experience the quality offered by Volvo, in the years to come.”

Customers who have purchased and installed Volvo genuine parts at an authorised Volvo dealership from 1 October 2021 onwards will be eligible for this warranty programme. The warranty commences on the part’s purchase date and is valid as long as the car falls under the ownership of the registered car owner.

In the event that customers require repair or replacement for any genuine Volvo parts due to a material or manufacturing defect, Volvo Car Malaysia will repair and replace the part free of charge.

On the other hand, customers with older Volvo car models who have not visited an authorised Volvo dealership for more than two years need to bring in their car to undergo the Volvo Health Check. This requirement allows customers to participate in the warranty programme while ensuring that the vehicle is in good condition and has not been modified or tampered with in any way. Customers will then be able to purchase parts under the warranty programme and are required to send the car to any Volvo authorised dealership for subsequent services to preserve the validity of the warranty.

The Customer Lifetime Parts Warranty excludes regular wear and tear parts as outlined in the warranty manual. 

Own a Volvo? You can find out more about the program by contacting your authorised dealer or follow Volvo Car Malaysia on Facebook and Instagram.