With government approval obtained, Mercedes-Benz Malaysia (MBM) restarted its business operations this week. The effort sees the firm reopening its nationwide dealership and after-sales network in stages, as well as restarting its local assembly (CKD) operations in Pekan, Pahang.
MBM says that authorised dealers and service centres that have reopened starting this week will welcome customers for routine service and repairs, but stringent entry protocol are being practiced – as mandated by the government.
Like many others, MBM is practicing a strict no walk-ins policy, so customers will need to set service appointment with their preferred dealership or service centre beforehand. The easiest way is online through a dedicated section of its website which you can view by clicking these blue words...
MBM adds that these outlets will conduct temperature checks, provide masks and hand sanitizer, and enforce strict crowd control to ensure effective social distancing. The firm also reassures that both the cars coming in and out, as well as all common areas of these centres will be cleaned and sanitized.
With the reopening of its dealer and after-sales network, MBM notes that customers with vehicles service due between 18 March 2020 until 12 May 2020 will be able to bring their vehicle in for service within 60 calendar days from 12 May 2020.