There are 17 dealerships nationwide in case you're wondering
Volkswagen Passenger Cars Malaysia (VPCM) announced today that that all its authorised dealerships in the country are now either 3S or 4S centres.
It is said that this is part of the company’s 'Volkswagen Cares' initiatives to enhance ownership experience for customers.
There are currently 17 Volkswagen dealerships and one service partner, which are strategically located in key regions across the country, to provide customers with sales and aftersales services.
14 of these dealerships are 4S centres (sales, service, spare parts, and body and paint services), whereas three are 3S centres (sales, service, and spare parts), and one is a 2S centre (service and spare parts).
All dealer groups are equipped with the expertise and facilities to handle body and paint services.
In addition to strengthening the dealership network, VPCM said that it is continuously working with its dealer partners to enhance customer satisfaction by providing professional, attentive, and top-level services.
Erik Winter, Managing Director of VPCM, said, “Customer service makes all the difference because it elevates the ownership experience."
"Now with a strong network of 3S and 4S centres, we are providing convenience for Volkswagen owners from around the country."
"We are also practising transparency with our customer satisfaction because ratings and reviews are available on the Car.Advisor website, and this pushes us and our dealer partners to continue improving our offerings too.”
Car.Advisor is an independent third-party platform that manages customer satisfaction for the Volkswagen brand where ratings and reviews for each dealership are transparently shown on the website and accessible by the public.