Now new BMW and MINI vehicles are protected for a total of five years. BMW Motorrad gets some attention too

BMW Group Malaysia today has announced the new Roadside Assistance and Accident Hotline program which offers a package of after sales services not only for BMW vehicles, but also MINI and BMW Motorrad motorcycles.

This service starts with a single call from the affected vehicle owner, before qualified specialists from the call centre will handle everything necessary following a breakdown of accident. The program is available 24 hours a day for every day of the year, including comprehensive mobility services in case of an emergency, immobilisation or break down at no cost for new owners.

This is an upgrade from the current Roadside Assistance service, which was only made available to BMW and MINI owners as a 2-year coverage program covering only help on the phone, help on the spot, towing services and was an accident hotline.

The new program lasts for five years with a few more extra services.

In addition to the services mentioned above, it includes a seamless mobility package where owners may even be provided alternative travel arrangements in the event of a vehicle breakdown, following the arrangement for an immediate on-the-spot repair. A replacement vehicle during the entire duration of the service or repair will also be provided. Not only that, in cases where breakdowns occur a distance away (200km) from a customer’s residential home and an overnight accommodation is required, BMW Roadside Assistance can assist to accommodate customers at a nearby hotel if required.

If the repair cannot be repaired on-site or the customer needs to be somewhere urgently (in cases where breakdown happens 200km away from home), the BMW Roadside Assistance team will offer a repatriation service.

BMW Motorrad owners, on the other hand, will only be eligible to receive the help on the phone and help on the spot, the accident hotline, and offers towing services.

Effective 1^st July 2017, all new BMW and MINI owners with vehicles registered from 1^st January 2017 onwards will receive the Roadside Assistance (RSA) coverage program for five years at no cost. Meanwhile, BMW Motorrad owners will enjoy coverage for two years.

For vehicles registered between July 1^st 2015 and December 31^st 2016, the existing Roadside Assistance Program (RSA) will still be valid for 24 months from the date of the vehicle’s first registration.